Get In Touch
Have questions about our products or need assistance with your order? We're here to help!
Phone
+91-9778320538
Location
Registered Office: Door No 871, PV South, Edakkulangara, Thodiyoor, Karunagappally, Kollam, Keralam 690523
Business Hours
All Day 09.00 AM to 07.00 PM
Frequently Asked Questions
What type of jewellery does Niyanara offer?
Niyanara offers a curated range of fashion jewellery made from 316L stainless steel, 304 stainless steel and brass. Our jewellery is available in gold plated, silver plated and oxidised finishes, with necklaces, earrings, rings, bracelets, bangles, pendants, mangalsutra and jewellery sets designed for everyday elegance and special occasions.
Is your jewellery anti-tarnish?
Many of our products are made with anti-tarnish finishes or stainless steel. The material and specifications are clearly mentioned on each product page. Following the recommended care instructions will help maintain their shine for longer.
Is the jewellery waterproof?
Water resistance depends on the product material. Stainless steel jewellery generally offers better resistance to moisture than traditional fashion jewellery. We recommend removing jewellery before swimming, bathing, or using perfumes to maximize its lifespan.
Will the jewellery cause skin allergies?
Our stainless steel jewellery is generally suitable for most skin types. However, since individual skin sensitivities vary, customers with known metal allergies should carefully review the product materials before purchasing.
How do I choose the right size?
Size information such as dimensions, chain length, or bracelet diameter is provided on each product page. Please refer to these measurements before placing your order.
Do the product photos show the actual item?
Yes. We strive to present products as accurately as possible. Minor variations in colour may occur due to lighting conditions and differences in screen settings.
How long will delivery take?
Orders are generally processed within 1–2 business days. Estimated delivery is 4–7 business days in Kerala, 5–8 business days in South India, and 6–9 business days across the rest of India. Actual delivery times may vary depending on the courier and location.
Do you deliver across India?
Yes. We ship to most locations across India through our trusted delivery partners.
Can I track my order?
Yes. Once your order has been shipped, you will receive tracking details via email or SMS (where applicable).
What payment methods do you accept?
We accept secure online payments through UPI, credit cards, debit cards, net banking, and other payment methods available during checkout.
Can I cancel or modify my order?
Orders can only be cancelled or modified before they are packed and shipped. Please contact our customer support as soon as possible if you need assistance.
What is your return policy?
Fashion jewellery cannot normally be returned after delivery. Replacement may be available for damaged, defective, incorrect, or missing items. Please contact us within 48 hours of delivery with your Order ID, parcel opening video, and a brief description of the issue.
How should I care for my jewellery?
To maintain its beauty: Store jewelry in a dry place. Avoid contact with perfumes, lotions, and chemicals. Remove before bathing or swimming. Clean gently with a soft, dry cloth after use.
Is your jewellery suitable for gifting?
Yes. Our jewellery makes an excellent gift for birthdays, anniversaries, weddings, festivals, and other special occasions.
Do you restock sold-out products?
Popular designs may be restocked depending on availability. Follow Niyanara on social media or check our website regularly for updates.
How can I contact Niyanara?
You can reach us through the Contact Us page on our website or by using the email address and customer support details provided there.