Shipping & Return Policy
Last updated: 19 October 2026
SHIPPING POLICY
At Niyanara, we strive to deliver your orders safely, promptly, and transparently. We aim to keep shipping charges fair while maintaining the quality of our products and services.
1. Shipping Charges
Our shipping charges depend on your delivery destination:
Within Kerala: ₹50 per order.
South India: ₹75 per order.
Rest of India: ₹99 per order.
Free Shipping: Available on eligible prepaid orders with a cart value of ₹999 or above.
For orders below the free-shipping threshold, the applicable shipping charge will be displayed at checkout before you complete your purchase.
Shipping charges are separate from product prices and are charged once per order when products are packed and dispatched together. If separate shipments are required, any additional charges will be communicated to the customer where applicable.
Shipping Weight: The shipping charges listed above are calculated based on a packed parcel weight of up to 500 g. Most of our jewellery orders fall within this weight limit. If the total packed weight exceeds 500 g, additional shipping charges may apply depending on the parcel weight and delivery destination. Any applicable additional charges will be communicated to the customer before dispatch.
Any applicable COD fee will be displayed during checkout or communicated before the order is confirmed.
2. Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation or COD order verification.
Orders placed on Sundays or public holidays are generally processed on the next working day.
Processing times may vary during sales, holidays, or periods of high order volume.
3. Delivery Timeline
Estimated delivery times are
Kerala: 4–7 business days.
South India: 5–8 business days.
Rest of India: 6–9 business days.
These are estimated timelines and may vary due to courier operations, weather conditions, public holidays, remote locations, or other unforeseen circumstances.
4. Order Tracking
Once your order is dispatched, tracking details will be shared via email, WhatsApp, or another available communication channel, where applicable.
5. Delivery Address
Please ensure that your shipping address, contact number, and PIN code are accurate when placing your order.
If you need to correct your delivery details, contact us as soon as possible. Address changes cannot be guaranteed after dispatch.
6. Delivery Attempts and Undelivered Parcels
Our courier partners generally make delivery attempts according to their delivery procedures. Please remain available to receive your order and respond to delivery-related calls.
If delivery fails because of an incorrect address, repeated unavailability, or refusal to accept the parcel, the shipment may be returned to Niyanara.
Any applicable re-dispatch or return-shipping costs will be communicated transparently and handled in accordance with applicable law and our policies. Any recovery of such costs will depend on the circumstances and will not be automatic.
7. Damaged Packages
If your package appears damaged or tampered with, please photograph the package and its condition and, where possible, record a video of the package and its contents. Contact us within 48 hours of delivery, if reasonably possible, so that we can investigate promptly. Please keep the packaging and product until we resolve the issue.
These reporting guidelines do not limit any rights available to customers under applicable law.
8. Contact Us
For shipping-related inquiries:
Email: [email protected]
WhatsApp: +91 97783 20538
RETURN POLICY
At Niyanara, customer satisfaction matters to us. We inspect our products before dispatch and aim to resolve genuine product and delivery issues fairly.
1. Return Eligibility
Fashion jewellery is generally not eligible for return due to a change of mind or personal preference, subject to product-specific terms disclosed at purchase and applicable consumer protection law.
If you receive a damaged, defective, incorrect, or incomplete order, please contact us so we can review the issue and determine an appropriate resolution.
2. Non-Delivery and Defects Discovered Later
If your parcel has not arrived, contact us with your order ID and tracking details so we can investigate with the courier.
The 48-hour reporting guideline and unboxing-video request for delivery-related claims do not automatically exclude claims involving non-delivery.
If you could not reasonably identify a defect when opening the parcel, please contact us promptly after discovering it and provide the available evidence. We will review the circumstances and explain the next steps.
This policy does not exclude any remedy available under applicable law.
3. Return Instructions
Please contact Niyanara for return instructions before sending any product back.
For verified damaged, defective, or incorrect goods that need to be returned, Niyanara will bear the return shipping cost where the issue is attributable to us, subject to applicable law.
We will confirm the appropriate collection or return method. Please retain the product and original packaging for inspection where possible.
We do not offer change-of-mind returns for customer ordering mistakes, except where required by applicable law or expressly stated in the product-specific terms.
REPLACEMENT/EXCHANGE POLICY
Niyanara aims to ensure that customers receive the products they ordered in acceptable condition.
1. Replacement Eligibility
You may request a replacement if:
You receive a damaged product.
You receive an incorrect product.
The product has a manufacturing defect.
An item is missing from your order.
Please notify us within 48 hours of delivery, if reasonably possible, so we can investigate promptly.
2. How to Raise a Claim
When contacting us, please provide:
Your Order ID.
Clear photographs of the product and packaging.
A parcel-opening video, where available.
A brief description of the issue.
For damage, missing contents, or incorrect items visible upon opening, a continuous, unedited unboxing video starting before the parcel tape is cut is requested to help verify the claim. The video should clearly show the shipping label, the sealed parcel and its condition, the opening process, and all contents.
Photographs alone will not be considered as evidence for claims.
Please retain the product and packaging while we review your request.
Contact details for claims:
Email: [email protected]
WhatsApp: +91 97783 20538
3. Replacement/Exchange Process
Once your request has been reviewed and approved, Niyanara will arrange a replacement at no additional cost if the issue is attributable to Niyanara, subject to product availability and applicable law. If the same product is unavailable, we will discuss an appropriate alternative or refund with you.
4. Exchange for Change of Mind
We do not generally offer exchanges for change of mind, personal preference, or customer ordering mistakes. Any product-specific exchange terms disclosed at purchase will apply, subject to applicable law.
5. Exclusions and Product Care
The standard replacement process does not cover normal wear and tear, damage caused by misuse, or damage arising from unsuitable storage or exposure contrary to the product care instructions.
Minor differences caused by lighting or screen settings are not, by themselves, a defect. However, a materially incorrect or misdescribed item may be reported for review.
These exclusions do not override rights or remedies that the law requires.
REFUND POLICY
Niyanara aims to process eligible refunds fairly and transparently.
1. Refund Eligibility
Refunds may be provided in circumstances including:
An eligible damaged, defective, incorrect, or incomplete order cannot be appropriately resolved through replacement.
An order is cancelled before dispatch, and the cancellation is accepted.
Niyanara cancels an order or is unable to fulfill it.
A refund is otherwise required under our policies or applicable law.
2. Refund processing time
Approved refunds will generally be processed within 5 business days of approval.
Refunds will normally be sent to the original payment method. Any alternative refund arrangement or business credit requires mutual agreement.
Banks and payment providers may require additional time to display the refunded amount. This settlement time is separate from Niyanara's refund initiation time.
If you have not received an expected refund, please contact us so we can provide the available transaction reference and help trace the payment.
3. Shipping Charges
Shipping charges, where applicable, are generally non-refundable for customer-requested cancellations or changes of mind, subject to applicable law.
Shipping charges will be refunded where required by law or where the refund results from an error attributable to Niyanara.
4. Order Cancellation
Prepaid Orders
You can generally cancel your order before dispatch by contacting us as soon as possible.
Cancellation is subject to the order status and confirmation from our team. Once processing or dispatch has progressed, cancellation may no longer be possible.
If cancellation is accepted, any eligible refund will be processed according to this policy and applicable law.
Cash on Delivery (COD) Orders
Niyanara requires a ₹100 advance payment to confirm a COD order. This advance is adjusted against the final order amount and is not an additional charge.
The remaining balance is payable to the delivery partner upon delivery. Any additional COD fee will be disclosed before the order is confirmed.
Cancellation before dispatch: The ₹100 advance will be refunded if the cancellation is accepted.
Cancellation by Niyanara or inability to fulfill the order: Any advance received will be refunded.
Order already dispatched or returned undelivered: Please contact us to discuss the appropriate resolution. Any recovery of actual shipping or return costs will be subject to applicable law and the circumstances of the case.
The advance will not automatically be forfeited solely because a customer requests cancellation or a parcel is returned.
5. Refunds for Undelivered Orders
If your order has not arrived, please contact us with your order ID and tracking details. We will investigate the shipment and determine the appropriate resolution.
Any refund due will be handled in accordance with applicable law and this policy.
6. Contact Us
For returns, replacements, exchanges, cancellations, or refunds:
Email: [email protected]
WhatsApp: +91 97783 20538
Please include your order ID so we can assist you efficiently.
Thank you for choosing Niyanara. We appreciate your trust in our brand.
Niyanara—Adorn your elegance.